Shipping & Delivery Policy

Thank you for choosing BuyKenya.Biz. We are committed to delivering high-quality Kenyan products and services to your doorstep with speed and transparency. Below are the details of our shipping policy.

1. Shipping Rates

We have a simplified, flat-rate shipping structure based on your location within Kenya to ensure you know exactly what to expect at checkout.

Region Shipping Fee
Nairobi County KShs 500
Kiambu County KShs 500
All Other 45 Counties KShs 1,000

2. Delivery Timelines

We strive to get your order to you as quickly as possible.

  • Nairobi & Kiambu: Deliveries are typically completed within 24 to 48 hours after order confirmation.

  • Rest of Kenya: Deliveries to other counties usually take 2 to 4 business days, depending on the distance and accessibility of the sub-county.

Note: Orders placed on weekends or public holidays will be processed on the next business day.

3. Order Processing

  • All orders are processed within 1 business day.

  • You will receive a notification (via Email) once your order has been dispatched from our warehouse.

  • Please ensure the delivery address and contact person details provided are accurate to avoid delays.

4. Delivery Method

We partner with reliable local couriers and logistics providers to ensure your package arrives safely. For deliveries outside of Nairobi and Kiambu, we often utilize door-to-door services or established parcel drop-off points in your nearest town.

5. Order Tracking

Once your item is with our courier partner, we will provide you with a tracking number or the contact details of the delivery agent assigned to your route so you can monitor your package in real-time.

6. Damaged or Missing Items

If your package arrives damaged or if an item is missing, please contact our support team immediately at [Insert Email/Phone] within 24 hours of receipt. Please keep all packaging materials and damaged goods as we may need them to process a claim.

7. International Shipping

Currently, BuyKenya.Biz primarily focuses on domestic deliveries within Kenya. For international inquiries, please reach out to our customer service desk for a custom shipping quote and timeline.

Contact Us

If you have any questions about the shipping of your order, please reach out:

  • Email: info@buykenya.biz

  • Phone: +254 754 252 520

  • Office: Bishop Garden Towers, 3rd Floor, Nairobi, Kenya